At Pragyaam, we are at a relentless pursuit to make technology easy and accessible for organizations of all sizes. And it all started with a phone call.
A friend of mine, who runs a medium-sized enterprise, called me expressing his struggles with implementing an ERP to effectively manage his organization. He had been trying to implement an ERP solution across his mining and mineral processing units for over a year and a half. With a growing business comes multiple facets of data, processes, people and task management requirements which need CXOs to go for an adoption of newer technology and tech-enabled processes.
Now, before we proceed with the story let’s consider these points:
- The mining operations of the said enterprise are located in Palamu, one of the most remote areas in the country.
- The mineral processing unit of the enterprise is also located in a similar area.
- Both the operations combined employ over 200 people which includes people from different educational backgrounds.
- The enterprise has been operational for over 30 years and hence the level of expertise with the people within the organization is irreplaceable.
Getting back to the phone call, he expressed his deep concern over the money that they had spent with multiple system integrators and on various ERP system to try and digitize their operations as well as create set procedural norms. After a long brainstorming session, here are the key reasons that were pointed out for the failure:
- People were reluctant to change their management processes and style as they had spent years developing what they deemed the most efficient ways of management.
- While the management understood the idea and reasons behind keeping up with technology, the sheer diversity of the workforce, both in terms of tech savviness and their education levels, did not justify a one size fits all kind of approach.
- Training and people development for each business function became an extremely complex and time-consuming activity leading to huge unanticipated costs and operational set back to the business.
Upon a little inquiry from the members Jharkhand Small Industries Association and Federation of Jharkhand Chamber of Commerce and Industries, we realized that most MSMEs and even large enterprises face similar issues. Our CEO, Udit and I took it upon ourselves to help these businesses using structured Excel sheets (this was the only tool that everyone was used to) and third-party dashboarding tools for reporting and finally came up with Grid which is our attempt at solving these persistent issues.
Upon researching, we realized that there are three core areas that existing products solve in the market:
- Data Collection
- Business Intelligence
- Project/Task management
To truly help these organizations, we needed a product that could do it all, handle large data sets as well as provide a simple and easy project management tool. We built Grid based on these core principles and went back to the basics of spreadsheet and form-based database apps to inculcate advanced analytics capabilities like in-built querying engines with easy to use task management tool.
We strongly believe that human interactions and experiences are the greatest contributors to building high-quality products. At Pragyaam, we have adopted the Human Centred Design approach and realize it has substantial economic and social benefits for users, employers, and as well as suppliers.
We will talk more about how we created Grid, our journey towards product excellence and customer success here in Grid 101. Stay tuned!
We are always keen to hear from you to understand how we can be of help and also get your valuable feedback on our products and services. Feel free to reach out to us here.